After the fiasco at Petco, where I assured them that I would not be locking my new mouse in a sex dungeon wearing a ball gag and attaching tiny nipple clamps, it was time to head to Best Buy to get my Kindle.*
* I'll bet you wish you had read the previous post now, don't you?
Like most men, I hate shopping and don't want to spend any more time inside a store than I absolutely have to. I walked into the store at 9:55, five minutes before they were technically open. By ten o' clock, I already had the item in my hand and found the nearest store associate to check me out.
He takes the Kindle and leads me to the back of the store. When we arrive at his station, he starts typing on the keypad of his computer. After a few minutes, he lets out an exasperated sigh, hangs his head for a moment and starts furiously pounding away again. This goes on for several minutes with him making the occasional grunt of disgust.
He finally looks up at me and apologizes, "I am so sorry. I have been gone a week for training and they made me change my password right before I left. I can't remember it."
He then walks off. I look at my phone and discover that it is 10:12. I had been standing there for close to fifteen minutes and that entire time he was only trying to log into his computer!
At 10:20, I am still standing there wondering where he has gone. I thought he was just going to get help and come right back. I step around the counter to retrieve the box so I can just take it to the front of the store to check out. Once behind the counter, he shows up with another store associate.
He apologizes again and the other associate logs him on before running off to assist another customer. He starts ringing me up and asks if I am part of their rewards program. When I advise him that I am not, he tells me of a few of the perks and assures me that it is free to join. I like free stuff so I agree.
He starts digging through the papers to the side of the computer and mutters, "They must have moved them." He immediately runs off to retrieve the required papers for the rewards program.
I would have left, but I really wanted to buy it that day. Reluctantly, I head back to the sales counter to find that he has come back with the rewards paperwork. He apologizes again and hands me a clipboard with paperwork to fill out.
When I ask him what the papers were for, he advised that they were for the rewards program. I give them back and say I am not interested any more and would like to be on my way. He is obviously disgusted with me since he had taken the time to track down the paperwork for me, but is trying not to show it.
When he goes to scan my item, he discovers that the several minutes of inactivity, caused by him looking for the rewards paperwork, has caused his computer to log out again. He still does not know his password, but tries for several minutes before he tells me what is delaying him.
He looks up, apologizes for the fifteenth time since I have met him and darts off to get someone to help him. Not falling for this again, I take off after him and yell for him to stop.
"Give me the Kindle!"
"But you haven't paid for it yet."
"That's what I want to do, but you can't seem to help me with that!"
I remind him that I originally asked him to check me out a few minutes before ten o' clock. I then pulled out my phone to show him that it was now 10:47. He replied, "Give me a few more minutes and I will have you checked out."
Through clenched teeth I warned him that if he did not immediately hand me the Kindle, I would climb up on his checkout counter and start screaming for a manager. He handed it over. He then gave me a card to present to the cashier so he would get credit for the sale.
"You have got to be kidding me."
"Well, I am the one who helped you."
I decided to walk away before I said anything further…or punched him in the spleen.
Do you want the extended warranty?
Do you want any extra accessories like a cover or charger?
As she starts to ask me the next question I cut her off and tell her that I have been in this store for over an hour trying to leave. I do not want anything extra. Just ring me up so I can get out of here.
She politely smiled, apologized and said, "I understand. We'll get you right out. Let's start with your last name."
"For the purchase. What is your name?"
I informed her of my counter climbing, manager alerting, screaming idea from earlier and told her how close I was to doing it again. Scan the item, swipe my card and let me leave. Why does this have to be so difficult?
Thirty seconds later, I was on my way out the door with my purchase proving that it could be done. I got to the car at 11:04. Since it had only taken me a few minutes to pick up the Kindle in the store, that means it took over an hour for me to check out. I thought technology was supposed to make things more efficient.